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Privacy Policy

Your Privacy Matters to Us

At CrystalVana, we respect your trust and are committed to protecting your personal information while providing a safe, meaningful shopping experience.

Information We Collect

You Provide:

Name & email address
Shipping & billing address
Phone number
Order history
Customer support messages

Automatically:

Device & browser info
IP address & location
Browsing behavior
Cookie data
Referral source

How We Use Your Information

Process orders — Fulfill and ship your purchases
Provide support — Answer your questions
Send updates — Only order confirmations & shipping notifications (promotional emails only if you opted in)
Improve experience — Understand how you use our site
Prevent fraud — Protect your account and our store
Legal compliance — Meet regulatory obligations

Payment Information

All payment information is securely processed through trusted providers (Shopify Payments, PayPal, major credit cards). CrystalVana does not store your complete credit card information.

We only retain order reference data needed for returns, refunds, and customer service.

Cookies & Tracking

We use cookies to enhance your browsing and understand site performance:

Essential Cart, checkout, account login
Analytics Shopify Analytics & Google Analytics
Marketing Meta Pixel (Facebook / Instagram)

You may disable cookies in your browser settings, but some features may not work properly.

Information Sharing

CrystalVana does not sell, trade, or rent your personal information. We share only with trusted service providers:

Shopify — E-commerce platform & hosting
Payment providers — Secure payment processing
Shipping partners — Order delivery
Analytics providers — Google Analytics, Shopify Analytics

These providers only access what's needed to perform their services and are contractually obligated to protect your data.

Data Security

We use industry-standard security — encrypted storage and access controls — to protect your information.

Data Retention

We keep your information only as long as needed for the purposes described and as required by law. Non-essential data is periodically deleted.

Your Rights

Access — Request a copy of your data
Update — Correct inaccurate info
Delete — Request deletion (subject to legal obligations)
Unsubscribe — Opt out of marketing anytime

California Privacy Rights

If you are a California resident, you may have additional rights under the CCPA, including the right to know, delete, and opt out of the sale of your personal information. CrystalVana does not sell personal information.