Your Privacy Matters to Us

Your Privacy Matters to Us

At CrystalVana, we respect your trust and are committed to protecting your personal information while providing a safe, meaningful shopping experience for our natural crystal bracelets and healing crystal jewelry.

Information We Collect

You Provide

• Name & email address
• Shipping & billing address
• Phone number
• Order history
• Customer support messages

Automatically

• Device & browser info
• IP address & location
• Browsing behavior
• Cookie data
• Referral source

How We Use Your Information

• Process orders — Fulfill and ship your purchases
• Provide support — Answer your questions
• Send updates — Only order confirmations & shipping notifications (promotional emails only if you opted in)
• Improve experience — Understand how you use our site
• Prevent fraud — Protect your account and our store
• Legal compliance — Meet regulatory obligations

Payment Information

All payment information is securely processed through trusted providers (Shopify Payments, PayPal, major credit cards). CrystalVana does not store your complete credit card information.

We only retain order reference data needed for returns, refunds, and customer service.

Cookies & Tracking

We use cookies to enhance your browsing and understand site performance:

• Essential — Cart, checkout, account login
• Analytics — Shopify Analytics & Google Analytics
• Marketing — Meta Pixel (Facebook / Instagram)

You may disable cookies in your browser settings, but some features may not work properly.

Information Sharing

CrystalVana does not sell, trade, or rent your personal information. We share only with trusted service providers:

• Shopify — E-commerce platform & hosting
• Payment providers — Secure payment processing
• Shipping partners — Order delivery
• Analytics providers — Google Analytics, Shopify Analytics

These providers only access what is needed to perform their services and are contractually obligated to protect your data.

Data Security

We use industry-standard security — encrypted storage and access controls — to protect your information.

Data Retention

We keep your information only as long as needed for the purposes described and as required by law. Non-essential data is periodically deleted.

Your Rights

• Access — Request a copy of your data
• Update — Correct inaccurate info
• Delete — Request deletion (subject to legal obligations)
• Unsubscribe — Opt out of marketing anytime

California Privacy Rights

If you are a California resident, you may have additional rights under the CCPA, including the right to know, delete, and opt out of the sale of your personal information. CrystalVana does not sell personal information.

Policy Updates

We may update this policy. Changes will be posted here with an updated date. Continued use constitutes acceptance.

Business Transfers

In case of merger or acquisition, your data may transfer. You will be notified, and this policy will continue to apply.