Refunds and Cancellations, Made Simple

At CrystalVana, we want every natural crystal piece to feel right. This Refund and Cancellation Policy explains when orders can be canceled, when cash refunds are considered, and how our return & exchange process works.

1. Order Cancellation

Before shipment: Orders can only be canceled before they are shipped. Cancellation requests must be sent to stylehousematch@gmail.com with the subject line "Order Cancellation - [Your Order Number]."

After shipment: Once an order has been shipped, it cannot be canceled. Cancellation requests received after shipment will not be honored.

2. Refund Policy

Shipped products are generally non-refundable. Refunds are issued only in limited circumstances, such as:

• A replacement has been approved but the item is out of stock
• No suitable alternative or store credit is accepted

Unless otherwise required by applicable law, any refund will be issued at our sole discretion.

3. Relationship to Return and Exchange Policy

Submitting a return request does not guarantee a refund. Only approved cases qualify for a replacement. Refunds are considered only when a replacement cannot be fulfilled.

Please refer to our Return and Exchange Policy for eligibility requirements, mandatory unboxing video evidence, and the verification process.

4. Non-Refundable Cases

• Requests submitted outside the allowed time window
• Items without a valid unboxing video
• Natural variations in color, shape, size, or texture
• Change of mind or personal preference
• Damage caused by misuse or improper handling
• Sale or clearance items
• Orders canceled after shipment

5. Refund Processing Time

If a refund is approved, it will be processed within 7–10 business days. Refunds are returned to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Shipping and Payment Fees

Shipping costs are non-refundable. Unless required by law, any payment gateway or transaction fees are also non-refundable.

7. Failed Delivery or Returned Orders

Orders returned due to incorrect addresses, customer absence, or refused delivery are not eligible for a refund. Reshipping fees, if applicable, are the customer's responsibility.