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Refund & Cancellation Policy

Refund and Cancellation Policy

1. Order Cancellation

Before shipment: Orders can only be canceled before they are shipped. Cancellation requests must be sent to stylehousematch@gmail.com with the subject line "Order Cancellation - [Your Order Number]."

After shipment: Once an order has been shipped, it cannot be canceled. Cancellation requests received after shipment will not be honored.

2. Refund Policy

Shipped products are generally non-refundable. Refunds are issued only in limited circumstances, such as:

A replacement has been approved but the item is out of stock
No suitable alternative or store credit is accepted

Unless otherwise required by applicable law, any refund will be issued at our sole discretion.

3. Relationship to Return and Exchange Policy

Submitting a return request does not guarantee a refund. Only approved cases qualify for a replacement. Refunds are considered only when a replacement cannot be fulfilled.

Please refer to our Return and Exchange Policy for eligibility requirements, mandatory unboxing video evidence, and the verification process.

4. Non-Refundable Cases

Requests submitted outside the allowed time window
Items without a valid unboxing video
Natural variations in color, shape, size, or texture
Change of mind or personal preference
Damage caused by misuse or improper handling
Sale or clearance items
Orders canceled after shipment

5. Refund Processing Time

If a refund is approved, it will be processed within 7-10 business days. Refunds are returned to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Shipping and Payment Fees

Shipping costs are non-refundable. Unless required by law, any payment gateway or transaction fees are also non-refundable.

7. Failed Delivery or Returned Orders

Orders returned due to incorrect addresses, customer absence, or refused delivery are not eligible for a refund. Reshipping fees, if applicable, are the customer's responsibility.